FAQs

General Questions

Business Hours
Our normal office hours are 8:00 AM to 4:30 PM EST, Monday through Friday. Most times our production facilities are operating 24 hours a day, 7 days a week. Please call us at 1-800-247-5361 or 904-354-2818 during our office hours, or you can email us any time.

What type of printing process is used?
The Drummond Press is one of the most diverse manufacturers of printed materials that you will find. We produce products on flat sheet, cold-set and heat-set webs. In addition, we have variable data laser capabilities and inkjet equipment used in personalized marketing and/or direct mail products. Our presses produce high quality color products using the “four color” or “CMYK” offset printing process. The four color offset process is an industry standard whose results can be seen at any news or magazine stand. During this procedure, small dots of Cyan (C), Magenta (M), Yellow (Y), and Black (K) are printed on the paper in a precise fashion forming a full spectrum of colors

How do I get an estimate from you?
Since you are here on the site, we would suggest you use our online request form. Otherwise, the best way to ensure we get all the information necessary is to call, fax (904-354-7430) or email your specifications to your Sales Representative or to anyone else in our Sales Department.

What is the process for ordering?
Please call us during our office hours and ask for your Sales Representative or someone in our Sales Department, fax your estimate request to us at 904-354-7430 or you email us any time in order to request information regarding an order. We sincerely appreciate any consideration you would give our Company.

What does 4/0, 4/1, and 4/4 mean?
These numbers represent the numbers of colors on each side of your printed piece. Full color printing is made from 4 inks: Cyan (C), Magenta (M), Yellow (Y), and Black (B) and is represented by 4. Black & White (or grayscale) is represented by 1 (although you can have many shades of gray). A blank side or no printing is represented by 0. Thus 4/0 would signify full color printing on the front side with the backside being blank. 4/1 means full color front and black & white on the back. 4/4 means full color on both sides.

Pre-Press Questions

What file formats and types do you accept?
We accept native files from the most common desk top publishing programs including Mac or PC versions. However, we prefer receiving “printable pdf’s”. For more information or help in providing these pdf’s please call our office and ask for our Prepress Manager. If files are not properly submitted, additional charges may be quoted to you in order to make them usable. Such things as proper bleed, sending all fonts, etc are a crucial part of allowing your job to move quickly through our plant with no additional costs.

Bleed
Bleed is the color, type or image that extends beyond the trim marks on a page. To have your color, type or image go all the way to the edge after trimming, we recommend bleeding or extending your color, type or image beyond the final page size by I/8″. So if your final page size is 8.5″ x 11″and your color, type or image is full bleed (extending beyond each of the 4 edges), the file submitted for printing needs to be 8.75″ x 11.25″.

RGB vs. CMYK Color Space
To over simplify theses two different color spaces- RGB is a color space based on light. Used in digital cameras, computer monitors, digital scanners and some desktop printers.
CMYK is a color spaced based on ink. Used for commercial offset printing press projects. CMYK stands for the 4 color process inks used offset press printing – – C yan (blue), M agenta (red), Y ellow and black ( K is used so as to not confuse it with blue or cyan). Combining these colors of ink allows for reproduction of thousands of colors, and is sometimes called “full color” printing. T he issue in commercial printing projects arises from the fact that the RGB color space does not correspond exactly to the CMYK color space. It is therefore possible for you to see colors on your computer monitor that cannot be reproduced by an offset printing press. RGB stands for R ed, G reen, & B lue. Color is a form of light energy that comes in waves. The visual spectrum is continuous. However, most dominant colors in the spectrum are red, green, and blue.

RGB color is in fact to color as we see it . Or to be more specific, light waves, such as the ones that come from your computer monitor. Colors displayed on computer monitors and captured by scanners and digital cameras are in RGB. When designing for the Internet, RGB is the color space that you use. Many desktop color printers are designed to interpret RGB color, and translate it into ink on a page.

Preparation Checklist for Print Ready Files
The following check list will help ensure that your file is print ready.

  • We accept native files from the most common desk top publishing programs but prefer receiving “printable pdf’s”.
  • Please call our office and ask for our Prepress Manager if you have questions on how to set up a pdf for our use.
  • Be sure that all files have been converted to CMYK color mode.
  • We can do a conversion for you from RGB to CMYK for you. However, it may not yield the result you are looking for and additional charges may apply.
  • All images need to be 300 dpi.
  • Text must be at least 1/8th inch inside of the cut line on all sides.
  • If your page bleeds, please provide 1/8″ on each edge.
  • If your project is a book or catalog, leave a gutter (a gutter is the space between the text and spine of the page) between folded pages To allow for a quarter-inch margin on each page, the gutter will need to be a half-inch. Margins should be at least 3/8″ on all edges of a page.
  • Outline all fonts when working in Photoshop or Illustrator, imbed fonts in other programs and flatten all layers.
  • Include all files needed to process the job: page layout files, imported images, fonts and other support files.
  • If your files are large (above 10 mg), use WinZip on a PC or Stuffit on a Mac to compress all the files into a single file for uploading.

What is a “proof”?
A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements or that we have correctly processed your files. We will produce a proof which will be sent to you online, or created digitally on proofing paper which can be viewed in our plant or delivered to you in person. On multiple color jobs, we will produce a color proof on our color output device to show how the different colors will appear.

Why do I need to look at a proof if I’ve already given you everything I need to have done?
Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.

Do I still need to approve a proof if I bring my work in on disk?
It may seem like a proof wouldn’t be needed in this case but it really is. Output devices and workflow software process digital information using a variety of processing languages. Your approval of the proof which we will provide assures that we have correctly interpreted and processed the information you have provided. If you have overlooked anything in the preparation of the file, or if the output device reformats your file even slightly, the image we produce for you may not be exactly what you had planned. This proof is your assurance (and ours) that the project meets your expectations.

How close will the color match on my printing job to what I see on my color monitor?
Because of the differences in monitor calibration no one can guarantee a match. If you need a precise color match then please request a digital color proof. This is a proof directly from the file and the color match is very accurate.

Will you match an inkjet proof from my printer, or a previously printed sample from another printer?
Inkjet and laser prints are known to look substantially different than offset printing. We print to a “pleasing color” standard, using standard ink densities. There is no guarantee that your finished piece will match your printed sample that was manufactured by another printing firm. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices, film-based proofs. The final product we deliver to you is not likely to match the output from your output device but it will look more professional! Can I make changes in my file before it’s printed? Absolutely, we perform a series of pre-flight steps with all customer electronic files received to determine if it is in a print ready format. If print ready, we then provide an online PDF proof or a hard copy proof for your approval before printing your job. If you want to submit a new file with changes, there is a new file processing charge. If you want us to make changes, we will provide you with a cost estimate for approval before making any change.

Miscellaneous questions

Standard Delivery schedule
You can expect your first proof within 24 to 48 hours depending on the complexity of the job. From time to time, larger books, different languages, etc may extend this time period. Revised proofs will normally be shown within 24 hours. Most jobs will be delivered in 5 working days after receipt of final proof approval. This is an average as features such as perfect binding, etc may add to this time period.

When do I need to provide data and postage for jobs that are mailing?
Please provide data/mailing list 48 hours prior to the requested mail date, and all postage must be received prior to mail being submitted to the Post Office.

Can I get my order delivered quicker?
Yes, we will always do whatever is possible to meet your delivery expectations. If we can accommodate your request without realizing any additional costs, it will be our pleasure to do so at no additional charge to you. However, we may incur additional costs in trying to meet your delivery request. As a result we will ask to be compensated for these expenses.

Will I receive the exact quantity I order?
Printing trade standards allow for underages or overages of up to 10%. This standard has become accepted over time as an effort to decrease your over all costs. We need to purchase as much as 10% extra paper in order to allow for internal spoilage, and ship these additional pieces only if they fully complete our manufacturing process. If you would like to request no unders or overs, please do so at the time that your estimate is submitted. This request will usually increase your price by 5% do to the fact that these additional materials will still need to be purchased for our processes.

What is the best setting for my digital camera when taking pictures for printing?
Always use a high resolution setting for best results. Images should be at 300 dpi in their final size in your layout. Remember, when you bring an image into your layout, you can shrink it down in size but you are limited as to how far you can increase it in size. Example: if you have an image that is 2X2 at 300 dpi and increase its size in the layout to 4X4, the new resolution is 150 dpi. Remember to change the color space from RGB to CMYK. It is always better for you to change the color space than for us to do it. Not all colors that you can see that are created by elements of light (RGB) can be created by the elements of ink (CMYK) on press. If you do not have this capability with your software, do not worry about it. For an additional charge, we can change it for you.

What is a UV, aqueous or varnish coating?
We provide all three of these coatings in gloss, matte or satin. A UV coating is an Ultra Violet coating. This coating gives the print a luxurious glossy look as well as protecting your print against aging (i.e. fading from sunlight exposure). High gloss prints do not diffuse the light like a matte finish, which results in colors seeming more vivid. An aqueous coating is applied in-line and is most always a full bleeding coverage and not spot. This coating is somewhat of a compromise in both price and affect between the more expensive and higher protective coating of the UV and that of the varnish. We apply a varnish offline as a dry trap varnish. This is the easiest and least expensive way to provide a spot coating.

Shipping, Payments, Fees, and Refund Questions

What forms of payment are accepted?
We accept checks, cashiers checks, or money orders at this time as well as Visa and Mastercard credit cards. What kind of credit terms do you offer? Credit terms must be applied for and approved prior to your order being placed. Otherwise, you should expect the terms to be ½ up front and ½ on delivery. Our standard terms once approved are Net 30 days and can be applied for by submitting the following form. INSERT LINK TO CREDIT APP

What are my shipping options and costs?
We ship and deliver to appropriate Postal entry points at no charge within the City limits of Jacksonville, FL. Outside of this we currently use UPS for smaller shipments and common freight lines for larger jobs, when more economically advantageous. We will ship all of these under normal ground terms unless otherwise directed to do so in writing. If you have special requests such as insider delivery, tail gate, etc please advise us during the estimating process.

Are there any extra hidden fees?
No, our quotes cover everything that would be incurred during the normal production process. However, additional costs may be incurred due to requested alterations from our customer, overs, etc. Tour base prices are FOB Jacksonville (unless otherwise noted) and do not include postage or tax.

What is your refund policy?
We regret providing any product that may lead to a refund being necessary. Any product that may require a refund should be made available for return to our plant, at our cost. If these materials do not meet our quality standards or the technical specifications that you ordered, than we will discuss a refund or discount at that time. However, this will only relate to and be limited to the amount of the purchase price. We can not be held accountable for potential loss of sales, etc.

Paper Options

Overview
We can and do have a great deal of experience in manufacturing on most any paper or synthetic substrate. Please simply specify any custom product when submitting your quotation.

Your paper choice can make a significant difference in the look and feel of your print communication piece. Commercial printing paper is divided into two broad categories – – Coated and Uncoated (sometimes broadly referred to as offset stock). Within each of those categories are sub-categories by weight – – Text and Cover stock. Text stock is the lighter weight paper used most frequently for the inside or body of a book or catalog. It is less expensive than cover weight paper. Cover stock is a heavier and more durable paper used for the outside cover of a book or catalog. The heavier the paper’s weight with a resulting greater thickness, the more upscale is the look and feel that will be achieved.

Coated Paper
Gloss, Matte, Dull and Silk stocks are all coated papers. Gloss stock is a coated paper with a shinny or highly reflective finish. It is most often used in four color printing to have full color photographs, images and graphics appear more vivid, real and appealing. Most brochures are printed on 80 # gloss text stock but 70# and 100# gloss text can be equally good choices depending on your needs. For an even greater upscale look and feel, you might choose 80# gloss cover stock.

Matte, dull and silk coated stocks have a flat, unreflective or dull finish. These types of paper are frequently used to make pages easier to read that are text or type intensive. Accordingly, 80# matte text might be appropriate for a statistical or technical intensive catalog or brochure with lots of text and charts. The choice is dependent on your objectives and how the piece will be used.

Uncoated Paper
Offset is today’s most commonly used stock as it is the paper used in our desk top printers, copiers and books. The body or text pages for books are usually printed in black ink on white offset stock. The most commonly used weights are 50#, 60# and 70# white offset text. They are named based on the weight of 500 sheets (a ream) of the 25″x38″ size of the respective stock.

Bond paper was originally given to paper that was used to print bond and stock certificates. Today it is most frequently used for letterheads and envelopes and is sometimes referred to as fine paper. The most common weights are the 20#, 24# and 28#. They are named based on the weight of 500 sheets (a ream) of the 17″x 22″ size of the respective stock. Both bond and offset weights are often used interchangeably for uncoated papers. For example, 20# and 50# offset are identical except for the sheet size on which the weight is determined. When choosing paper for the body of your book, you may want to consider 60# if you have heavy ink coverage for copy other than typed text such as many black and white photographs or graphic images. Another important consideration is the number of pages in your book. Several different choices are available for the cover of a book. For self-cover books (where the cover paper is the same as that used for the body) 50#, 60#, and 70# offset text is frequently used. For perfect bound books where a heavier stock is required (usually above 50 to 80 pages) or for saddle stitched books where a more durable offset stock is needed, 65# white offset cover is a good choice. For that upscale look or when using full color, you might use 80# or 100# gloss cover.