Drummond Press Recognized for Excellence in Customer Service



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Drummond Recognized as a Winner of 2016 Best of Print & Digital™ Drummond Receives National Recognition for Excellence in Customer Service


JACKSONVILLE, FL (March 1, 2016) Drummond, experts in helping companies optimize their print purchasing processes, announces recognition received as an Award Winner of the 2016 Best of Print & Digital™ program.


An annual program in its inaugural year identified which companies have provided the highest service delivery to their customers over the last year through independent survey research performed by Butler Street Research for the print and digital industry. Only the very top companies in the industry were able to achieve this distinct honor, and Drummond is honored to receive this award. Drummond is one of only 7 out of 30,000 companies in this industry to achieve this designation. In addition, having grown at a rate 17 times greater than the industry average over the last four years, the company was recently recognized by Printing Impressions, the industry’s most widely distributed publication as one of the fastest growing in the nation.

“Drummond is dedicated to relentlessly providing Best in Class solutions and services to our clients, said John Falconetti, Chairman and CEO. “This award is an exciting affirmation that we are successfully providing our client’s with industry leading customer service, and are meeting their expectations. We work hard every day for this purpose, and are honored to receive this recognition.”


“Companies get paid to say how good they are, customers do not. Winning the 2016 Best of Print & Digital Awardclearly shows that these companies represent the elite of industry through the eyes of their customers,” said Mike Jacoutot, Butler Street’s founder and managing partner. “There is no better testament of a great company than customer loyalty.”


About Drummond

Drummond is the evolution of a family-owned legacy offset printing company, and the ideal partner for emerging brands. A multi-facility, distributed production partner with a focus on Lean Six Sigma business processes, Drummond delivers the broadest set of services and products in the Southeast. They use digital technologies and advanced automation strategies to ensure G7 color management compliance in every stage of the process. Drummond offers customers support to carry them into the future with an optimized print-buying process, helping them grow while maintaining visibility and control over costs. To learn more about Drummond’s innovative approach that focuses on sustained savings for clients visit www.drummondpress.com. Drummond is a privately held company headquartered in Jacksonville, FL.

About Butler Street

Butler Street, a leading provider of client loyalty research and retention programs across the print industry, in conjunction with NAPCO Media, Printing Impressions and Print+Promo, launched the Best of Print & Digital Program™ to recognize those companies with the highest customer loyalty in the industry. Butler Street specializes in helping companies and their people grow and delivers lasting results in the two most challenging areas that companies face: client development and talent development. For more information: http://www.bestofprintanddigital.com.


For More Information:

Krista Spear

(770) 426-9100 x208